Software Support
for your Business.
Our Software Support Services offer expert assistance to customers experiencing issues with their laptop or desktop software. Our team of technicians can help troubleshoot and resolve a wide range of problems, from simple software glitches to more complex technical issues.
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Email Configuration
Our team of professionals can guide customers through the process of adding an email account to their device, whether it be a smartphone, tablet, or computer, and can troubleshoot any issues that may arise.
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Data Recovery and Backups
Data recovery and backups help protect important data from loss due to hardware failures, software issues, or accidental deletion. These services can provide peace of mind and ensure that important information is secure.
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MacOS Basics
Learn to navigate the desktop, customise its appearance, create and organise files and folders using the Finder app, launch and switch between apps, use keyboard shortcuts, and customise system settings using the System Preferences app.
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Installing Apps
Basic software installations and configurations. Configuration involves adjusting the settings and options of the software to meet the user's needs.
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Device Set-up
The installation of the OS and the configuration of basic settings. This includes selecting a language, connecting to a wireless network, accepting the terms and conditions for the operating system, and transferring data from an old device.
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Software Updates
Software updates are important because they can fix bugs, improve performance, and add new features to your computer. It's a good idea to check for updates regularly, as they can help keep your computer running smoothly and securely.
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Printer & Peripherals Set-Up
If you encounter any difficulties while setting up or utilizing the device, our team is available to assist you in configuring the device and its associated settings.
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Basic Troubleshooting
Basic computer troubleshooting involves identifying and fixing problems that can prevent your computer from functioning properly. Some common issues include system crashes, error messages, slow performance, and connectivity problems.
Book an appointment.
MacShack offers specialised software support at a rate of R699 per hour.
Our team of experts is equipped to troubleshoot and resolve any issues you may be experiencing with your software. We strive to provide fast and efficient support to ensure minimal disruption to your work or personal life. Thank you for considering our services.
Corporate Solutions
Expert Software Support for Your Business
Maximise Your Company's Productivity with Our Software Support Services.
Option 1 - R6499 Per Month
Our Option 1 SLA for Support Services includes 10 hours a month of dedicated technical support on a month to month basis. Our team of experts is available to assist you with any issues or questions you may have regarding your software. With our quick response times and personalized support, you can ensure that your business stays running smoothly.
Option 2 - R5999 Per Month
Our monthly Option 2 SLA for Support Services includes a fixed 3 month term with 10 hours of dedicated technical support per month. Our team of experts is available to assist you with any issues or questions you may have regarding your software. With our quick response times and personalized support, you can ensure that your business stays running smoothly. This package provides a cost-effective and reliable solution for your support needs.
Option 3 - R4599 Per Month
Our monthly Option 3 SLA for Support Services includes a fixed 6 month term with 10 hours of dedicated technical support per month. Our team of experts is available to assist you with any issues or questions you may have regarding your software. With our quick response times and personalized support, you can ensure that your business stays running smoothly. This package provides a cost-effective and reliable solution for your support needs.